Refund Policy
At safarilines.com, we are committed to providing you with the best possible experience when booking attractions in Tanzania. We understand that plans can change, and sometimes it becomes necessary to cancel or modify your bookings. This refund policy outlines our guidelines for refunds and cancellations.
1. Booking Cancellations
1.1. Cancellation policies for attractions may vary. It is essential to review the specific cancellation policy of the attraction you are booking before making a reservation.
1.2. Cancellation requests must be submitted through our website or by contacting our customer support team as specified on your booking confirmation.
1.3. Refund eligibility is determined by the cancellation policy of the attraction provider. Depending on the provider’s policy, you may be eligible for a full or partial refund.
2. Refund Eligibility
2.1. Refund eligibility is typically based on the following criteria:
- The date and time of the cancellation request.
- The specific cancellation policy of the attraction.
- Whether the cancellation falls within the provider’s specified refund window.
2.2. Some attractions may have non-refundable bookings. In such cases, refunds will not be available.
3. Refund Process
3.1. If you are eligible for a refund according to the attraction’s cancellation policy, we will process the refund as follows:
- Refunds will be issued to the original payment method used for the booking.
- The time it takes to process the refund may vary depending on your payment provider. Please allow sufficient time for the refund to reflect on your account.
4. Booking Modifications
4.1. If you need to modify your booking, such as changing the date or time, please contact us or the attraction provider directly. We will do our best to accommodate your request, but changes may be subject to availability and the attraction provider’s policies.
5. Contact Us
5.1. If you have any questions or require assistance with your booking, cancellations, or refunds, please contact our customer support team. Our contact information can be found on your booking confirmation.
6. Changes to the Refund Policy
6.1. We reserve the right to modify this refund policy at any time. Users will be notified of changes, and continued use of our website constitutes acceptance of the modified policy.
7. Governing Law
7.1. This refund policy is governed by the laws of Tanzania. Any disputes shall be resolved in the courts of Tanzania.
8. Effective Date
8.1. This refund policy is effective as of September 12th, 2023, and it applies to all bookings made on safarilines.com from this date forward.
