Privacy Policy

Effective Date: November 5, 2023

About Us

At SafariLines.com, we take pride in connecting explorers and adventure-seekers from all corners of the globe with the awe-inspiring destinations that Tanzania has to offer. Our platform serves as the bridge between your travel aspirations and the captivating experiences awaiting you in Tanzania.

 

Welcome to SafariLines.com, your premier travel booking platform. This Privacy Policy outlines how SafariLines.com (referred to as “Safarilines, LLC”) collect, utilize, process, and share personal information. This policy pertains to all visitors and users (referred to individually as “you”) of SafariLines.com and its associated, applications, social media accounts, and other services (collectively referred to as “our Services”). Please be aware that your usage of our Services is additionally governed by the Safarilines Terms and Conditions.

For California residents, please review our supplementary disclosures regarding this policy here.

 

Our Commitment to Your Privacy

While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Journey Travel & Tours. Here then, is our promise to our individual customers:

• We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
• We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
• We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
• We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
• We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other company’s use of customer information.
• Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
• We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.

OVERVIEW

Information We Collect and Use	When you use or visit our Services, we collect information directly from you (e.g., when you make a booking or reservation). We may also generate information about you (e.g., information about your device while you use our mobile application). In some cases, we also obtain personal information from third parties (e.g., business partners, third-party websites, applications, and services, and others.
How We Use Your Information	We use your information to provide our Services, tailor your experience, show you bookings and transactions made with our travel partners through Safarilines and our group companies, send you marketing communications, provide you with more relevant advertising and offers that may be of interest to you, and for other purposes described below.
How We Share Your Information	We share your information with our travel partners; with social networking services; with third-party services or applications you use to log into your Safarilines account; with service providers (including payment card processors); and others as described below. We share information to provide and improve our Services, for our own marketing purposes, to facilitate offers and advertising from others that may interest you, and for other purposes as described below.
How We Store and Protect Your Information	We maintain technical, administrative, and physical security measures designed to protect your information. We may retain your information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information, and as necessary for purposes described below.
Cookies	We use cookies and similar technologies to help provide our Services, offer you a more personalized user experience and market our and third parties’ products and services to you.
Your Choices and Rights	You have choices about your personal information, and in some circumstances, you may be able to opt out of receiving marketing communications, change your communication preferences, access and update your information, update location sharing options, exercise choices regarding cookies, and/or opt out of certain sharing of information with third parties (including our group companies, travel partners, and other business partners).
Additional disclosures for California residents	If you are a California resident, you can find additional information regarding our data handling practices in this section. This section describes how we handle your information, certain rights you have with respect to your personal information, and how you can exercise your rights under applicable law. Learn more
International Transfers of Information	We operate internationally, and information about you may be transferred to, or accessed by, entities located in countries outside of your home country. To protect your information, any such international transfers will be made in accordance with applicable law.
Links to Other Websites	Our Services may contain links to other websites or services that are not owned or controlled by SAFARILINES, including links to websites of our travel partners, and other business partners (including advertisers).
Children	Our Services are not directed at or intended for use by children, nor do we knowingly collect information from children under 16 years of age.
Changes to This Policy	We update this Policy from time to time, and changes will be effective when posted (as identified in the Policy).
How to Contact Us	If you have any questions about this Policy or the way your personal information has been used, please contact us using our contact us form or at the contact details set out below. Learn more

 

INFORMATION WE COLLECT AND USE

“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “Personal information” and “Personal data”

 

Safarilines Data Collection and Use

At Safarilines, safeguarding your privacy is a top priority. We collect and utilize personal information, which includes data that identifies or relates to you, to enhance your safari experience. This data encompasses details like your name, age, and contact information. We also gather booking information, including passport details, and account credentials to ensure a smooth reservation process. Moreover, we may use social media data if you choose to connect your social media account to your Safarilines profile. For billing and payment processing, we collect billing information. Additionally, we gather information about your preferences and any reviews or content you publish. If you add photos or communicate with our support team, we’ll collect that information as well. While we aim to enhance your experience, you can always choose not to provide certain personal information, although some services may require it. Your privacy matters, and we’re committed to protecting it.

Safarilines Personal Information Generation

To provide you with the best service possible, we generate specific personal information through automatic data collection and inferences. Our automatic data collection includes details about your device, usage patterns, and approximate location information. We may use technologies such as cookies and web beacons to gather this information. This data helps us tailor our services and improve your experience. Furthermore, we analyze your usage patterns, travel statistics, and interactions with our services, all while respecting your privacy. For location-based features, we may collect approximate or precise geographic location data, always with your consent. Finally, we draw inferences about your preferences and interests, enabling us to personalize our services and enhance your experience.

 

Safarilines Data from Third Parties
To provide you with comprehensive services, we may obtain certain personal information from third parties. This may include your name, contact information, and social media data if you’ve connected with us through a third-party platform. Information about your browsing, purchases, and interactions with our partners is also valuable to enhance your experience. We always respect your privacy and handle this data with care. Your trust is vital, and we’re dedicated to providing you with the best possible safari experience.

HOW WE USE YOUR INFORMATION

Safarilines Personal Information Usage

At Safarilines, we utilize your personal information for various essential purposes to enhance your safari experience, including but not limited to:

• Providing the Services, which involves facilitating and processing bookings, reviewing travel partners, and processing payments for travel partner products and services.
• Offering Trips services, creating and maintaining travel itineraries, and allowing you to share them with others.
• Authenticating your account credentials and ensuring account security.
• Displaying your reservations and bookings made through our group companies’ websites and applications.
• Communicating with you regarding your account, services, products, or functionality, including customer support and feedback.
• Sending marketing communications about Safarilines, our group companies, and business partners.
• Operating, improving, and developing our Services.
• Processing contest entries and rewards.
• Providing services and information to travel partners.
• Tailoring your experience by making inferences to offer better search results and personalized offers.
• Offering more relevant advertising on and off our Services.
• Protecting against fraudulent, unauthorized, or illegal activity.
• Complying with legal obligations, including law enforcement or government authority requests.
• As consented by you and as required or permitted by applicable law.

 

Your personal information empowers us to create a tailored and secure safari experience for you. You have choices about your personal information, and you can opt out or object to its use for these purposes. For more details, please refer to the “Your Choices and Rights” section.

 

Safarilines and Trips Services

By registering an account or sending a booking confirmation to our Trips service, you gain access to it. Trips service collects your travel information to create and maintain itineraries. When you send booking confirmation emails, we parse them and add the information to your Trips account. If you choose to synchronize your emails with our Trips service, we review these emails regularly to identify booking confirmations and automatically parse them to your Trips account. This information enhances your search results and provides statistics about your travels. You can share or grant access to your itinerary with others, but please do so with people you trust.

 

Electronic Communications

We communicate with you through electronic messages, including email, text messages, or mobile push notifications for various purposes, including:

• Sending information about our products and services, such as booking confirmations, updates, receipts, technical notices, security alerts, and support messages.
• Sending marketing communications, including contests, offers, promotions, rewards, upcoming events, and news about products and services.
• Contacting you through direct dial calls, autodialed and prerecorded message calls, and text messages with your consent.

 

As data controllers, we determine the purposes and means of processing your personal information. You can review our privacy notice for more information about how our travel partners use your personal information. Our processing bases include contract performance, legal compliance, legitimate interests, and consent when necessary. We ensure your rights are protected, and you can object to processing as described in the “Your Choices and Rights” section.

 

Aggregate and Anonymized Information

We may aggregate personal information to produce general statistics that cannot be linked to specific users. Such aggregated and de-identified information is no longer considered “Personal information” and may be used for any purpose. Additionally, we may process information that is anonymous or has been anonymized, which is no longer considered “Personal information” and may be used for any purpose.

HOW WE SHARE YOUR INFORMATION

At Safarilines, we take your privacy seriously. We disclose the personal information we collect, generate, or obtain as follows:

• With Our Travel Partners: We share your information with our trusted travel partners to deliver the services you request, such as booking flights or other travel services. This may include personal details, contact information, passport data, preferences, and other relevant details. Our travel partners may also use this information for their own marketing and advertising purposes.
  
  
• With Social Networking Services: When you use our Services to connect and share information publicly or with friends on social networking platforms, we facilitate this sharing. Please be mindful of your privacy and the privacy practices of third-party platforms.
  
  
• Third-Party Services or Applications: If you use a third-party service or application to log into your Safarilines account, we share certain personal information with that third party for authentication purposes.
  
  
• To Process Payments: For certain transactions, such as booking reservations or purchasing travel-related products, we require payment information (credit or debit card details). We share this information with travel partners and third-party service providers, including fraud detection services, as necessary to complete transactions securely.
  
  
• With Other Service Providers: We collaborate with third-party vendors, consultants, and service providers who assist in various functions like hosting our Services, data collection, fraud detection, and more. These parties are obligated to safeguard your information and use it solely for the purposes we specify.
  
  
• In the Event of a Corporate Transaction: If we undergo corporate changes, such as mergers, acquisitions, or asset transfers, we may disclose or transfer your information to a third party as part of these transactions.
  
  
• To Protect Rights and Property: We may share your information with third parties when we believe it is necessary to safeguard our rights, property, the integrity of our Services, or the personal safety and interests of users. This may also include addressing fraud, security, or technical issues.
  
  
• To Comply with and as Required by Law: We may disclose your information to government authorities or other relevant third parties to comply with legal requirements, judicial proceedings, court orders, legal processes, or lawful requests from governmental authorities.
  
  
• Aggregate Information: For the purpose of improving our Services, we may share aggregate statistical data. We may also share aggregate or de-identified information with third parties.
  
  
• At Your Request: We share your information as directed or requested by you or subject to your consent.

You may have the right to opt out or object to certain third-party sharing of your information in specific circumstances. For more information about your rights, please refer to the “Your Choices and Rights” section below.

HOW WE STORE AND PROTECT YOUR INFORMATION

Security Measures and Data Retention

At Safarilines, we prioritize the security of your information and maintain commercially-reasonable technical, administrative, and physical security measures. These measures are designed to safeguard your data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Your Role in Security

You play a crucial role in ensuring the security of your information. Please refrain from sharing your user name, password, or any other security information associated with your Safarilines account. If we receive instructions that are authenticated with your user name and password, we will assume that you have authorized those instructions. In the event you suspect any compromise of your interaction with us, such as a breach of security, please contact us immediately using the information provided in the “How to Contact Us” section below.

Protection of Payment Information

When your payment information is transmitted to or through our Services, it is protected by cryptographic protocols. It’s important to note that Safarilines will only store your payment information if you choose to save it within your account. When you make a booking or reservation, we securely transfer your payment details to the relevant travel partner to process the transaction. Our contracts with these third parties obligate them to maintain the confidentiality and security of your payment information.

Limitations in Security

While we take extensive security measures, we cannot guarantee that transmissions of your payment information or other data will always be secure, nor can we ensure that unauthorized third parties will never circumvent the security measures we and our third-party service providers have in place. To the extent allowed by applicable law, we assume no liability or responsibility for the disclosure of your information resulting from transmission errors, unauthorized third-party access, or other factors beyond our control.

Data Retention

We may retain your personal information while your account remains active and for a duration of up to five years thereafter. This retention allows you to reactivate your account without loss of data. Additionally, we may retain your personal information as necessary for various purposes:

• Maintaining logs and business records for analysis, security, and audit purposes.
• Complying with legal requirements related to record retention.
• Handling complaints concerning our Services.
• Fulfilling our legal obligations, protecting or defending our rights, resolving disputes, and enforcing our contracts.

 

Your data privacy is of paramount importance to us, and we are committed to maintaining a secure environment for your information.

 

COOKIES

When you use or visit the Services, we collect information about your usage and activity using cookies, web beacons, and other similar technologies. Some of these technologies are owned and developed by third parties and we and our third-party service providers, our group companies, and other business partners may also place such technologies for their purposes. The use of these technologies by third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.

YOUR CHOICES AND RIGHTS

Choices Regarding Electronic Communications with Safarilines

At Safarilines, we respect your choices regarding electronic communications, including marketing and promotional messages. Here are the options available to you:

Email: If you no longer wish to receive marketing and promotional emails from Safarilines, you can take the following actions:

• Click on the “unsubscribe” link provided in the emails. This will allow you to opt out of future marketing email communications.
• If you have a Safarilines account, you may also manage your email preferences within your account settings. Please note that even if you opt out of marketing communications, we will still send you essential service-related messages, such as confirmations for future bookings.

Push Notifications (on Mobile Devices): You have the flexibility to enable or disable mobile push notifications from Safarilines using the settings on your mobile device.

Text Messages: To stop receiving text messages from Safarilines, you can reply with “STOP” (or as otherwise instructed) to the text message. If you possess a Safarilines account, you can adjust your account settings to opt out of text messages.

Cookies and Interest-Based Advertising: To make choices regarding cookies placed through our websites or Services, as well as other forms of online tracking and advertising, please refer to our Cookies and Interest-Based Advertising section for more details. Presently, we do not utilize technology that recognizes “do-not-track” signals from your browser.

Application Location: Safarilines collects location information as detailed in the “Information We Collect and Use” section. You can modify the privacy settings on your device to disable the sharing of location information with our Services. Keep in mind that deactivating location services may impact certain features of our Services. If you have specific queries about your device’s privacy settings, we recommend reaching out to the device manufacturer or your mobile service provider for assistance.

Choices Regarding Sharing with Third Parties: Safarilines shares your information with third parties, as described in the “How We Share Your Information” section, who may use it for various purposes. You can opt out of sharing your information with:

• Travel partners, for their marketing purposes, including sending marketing communications and providing targeted advertising, promotions, and other offers.
• Other business partners who use information for their marketing purposes.

You can exercise this opt-out by adjusting your Safarilines account preferences. Alternatively, you may submit opt-out requests to us following the instructions in the “How to Contact Us” section below.

Control Over Your Account Information: If you have created an online account with us and need to update your information, you can access your account to view and modify your details. You can also contact us using the information provided in the “How to Contact Us” section below.

Legal Rights: In addition to the rights mentioned above in this section, you may have specific additional rights related to your personal information based on your location and applicable local laws. These rights may include:

• The right to access and request a copy of your personal information in our possession.
• The right to have your personal information corrected or updated.
• The right to request the deletion of your personal information.
• The right to restrict how we process your personal information.
• The right to opt out of the “sale” of your personal information, as defined under local laws.
• The right to opt out of sharing your personal information for cross-context behavioral advertising or targeted advertising purposes.
• The right to receive your personal information in a usable electronic format (data portability).
• The right to object to our use of your personal information if the legal basis for processing is our legitimate interest.
• If we are using your personal information based on your consent, you may withdraw that consent at any time, where applicable under local law. This includes withdrawing consent to receive direct marketing communications from us, where permitted by local law.

To exercise these legal rights under applicable law, please submit your request via our contact us form. To help us process your request efficiently, kindly provide the email address associated with your Safarilines account. If you do not have a Safarilines account, please provide the email you used to make requests or utilize our Services.

Certain jurisdictions may also grant you the right to appeal a decision related to your privacy rights. If you wish to appeal such a decision, please submit your appeal request using our contact us form.

Where applicable, you may also have the right to register a complaint to your local data protection authority. For residents of the EU and UK, contact the EU data protection authorities. For residents of Australia, if you are not satisfied with the outcome of your complaint after first contacting us, you may wish to contact the Office of the Australian Information Commissioner.

INTERNATIONAL TRANSFERS OF INFORMATION

Information about you will be transferred to, or accessed by, entities located around the world as described in this Policy. Some of these entities may be located in countries that do not provide an equivalent level of protection for personal information as your home country.

We have put in place safeguards designed to provide adequate protection for transfers of certain information, in accordance with applicable legal requirements. For more information on the appropriate safeguards in place, or to request a copy of these safeguards, please contact us using the contact details listed in the How to Contact Us section below.

 

 

LINKS TO OTHER WEBSITES

Safarilines’ Services may include links to other websites or services that are not under our ownership or control. These links may lead to websites operated by travel partners, advertisers, our group companies, and other business associates. It’s important to note that this Privacy Policy exclusively pertains to the collection of information by our Services. We do not have authority over these third-party websites, and your interaction with their websites and features is subject to their respective privacy policies.

Safarilines cannot be held responsible or liable for the privacy practices or business procedures of any third-party websites linked to our Services, including those of our group companies. When you navigate to third-party websites through links on our Services, you do so at your own discretion and assume the associated risks. We strongly recommend that you carefully review the privacy policies of any linked third-party websites upon exiting our Services to ensure your information is handled in a manner that aligns with your expectations. Your privacy and data security are of utmost importance to us.

ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

These disclosures describe how Safarilines (as defined above) collects, uses, processes, and discloses personal information of California residents and the rights you may have under California law. These disclosures are intended to supplement Safarilines’ Privacy Policy with information required by the California Consumer Privacy Act.

Disclosures Regarding Personal Information Processing. California law requires that we describe the personal information we collect about California consumers, including by identifying specific categories of information. As we describe in more detail in the “Information We Collect and Use” section of the Privacy Policy, we have collected the following categories of personal information in the past 12 months:

• Identifiers such as contact information, name, email, or IP address
• Characteristics of protected classifications under California or federal law
• Commercial information such as transaction history
• Device, usage and internet or other electronic network activity information such as information about your device type, browser settings or interactions with our sites
• Geolocation data
• Visual information
• Professional or employment-related information
• Sensitive personal information, as described above in “Sensitive Personal Information”
• Inferences about your preferences and interests from data we collect in order to provide and personalize our services and tailor the offers we and our partners provide to you

For information about the categories of sources from which we obtain personal information, or for additional details about the specific types of personal information we collect, please refer to the “Information We Collect and Use” section of the Privacy Policy. For information about our purpose(s) for collecting, or possibly sharing your personal information, please refer to the “How We Use Your Information” section of the Privacy Policy.

We may share your personal information with third parties as described in the “How We Share Your Information” section of the Privacy Policy. Under California law, some of these disclosure activities may be considered ““sales”” under California law, even if no money changes hands, and some of these disclosure activities are considered “sharing” for purposes of cross-context behavioral advertising. The categories of personal information we have “sold” or “shared” as described in “How We Share Your Information” in the past 12 months include the following:

• Identifiers
• Commercial information
• Internet activity
• Geolocation data
• Inferences

We also disclose certain personal information for “business purposes”, such as disclosures to service providers who assist us with securing our Services or delivering marketing messages and advertisements. We disclose the following types of personal information for our business purposes:

• Identifiers
• Characteristics of protected classifications under California or federal law
• Commercial information
• Internet activity
• Geolocation data
• Visual information
• Professional or employment-related information
• Inferences

We do not use or disclose sensitive personal information for purposes other than as necessary to provide you with our Services.

California law grants certain rights to California residents. These include:

• The right to know what personal information we have collected about you, including (i) the categories of personal information, (ii) the categories of sources from which the personal information is collected, (iii) the business or commercial purpose for collecting, selling, or sharing personal information, (iv) the categories of third parties to whom the business discloses personal information, and (v) the specific pieces of personal information the business has collected you (by requesting to download your personal information).
• The right to request deletion of personal information we have collected about you, subject to certain exemptions permitted under applicable law, such as when your personal information is required for us to provide our Services to you.
• The right to correct inaccurate personal information that we maintain about you.
• The right to opt out of “sale” or the “sharing” of your personal information (as these terms are defined under applicable California law).

Exercising your Privacy Rights. To exercise your Privacy Rights under California law, please contact us using our contact us form. Please note that you can make a request to know twice within a 12-month period.

We will not discriminate against you for exercising any of your rights under California law. Please note, however, that there may be certain circumstances where we are unable to complete your request, such as when we are unable to verify your identity or as otherwise permitted under applicable law.

If you are an authorized agent wishing to exercise rights on behalf of a California consumer, please contact us using our contact us along with a copy of the consumer’s written authorization designating you as their agent.

Please note that we may need to verify your identity before completing your rights request. This may include signing into your user account or answering some security questions. Upon receiving a verifiable request, we will provide you with this information in writing, free of charge, within a time frame consistent under California law.