Do you have some Questions for us ?
Welcome to your Booking and Safari Experience FAQs with Safarilines!
Safarilines booking Information
This section covers essential aspects of our booking process, including details on customization options, additional fees, timing considerations, and the role of travel insurance. We also provide information on post-booking details, assistance with flights, modification procedures, our refund processing timeline, and how we address and resolve customer issues and complaints.
Start by exploring our website by navigating through the homepage various sections such as places to go, tours list,Discovery weekly, destination search and popular destinations or contacting our customer service team for assistance.
We require essential information such as your names, preferred tour package, dates, number of travelers, any specific accommodations or preferences, and contact details for correspondence.
Absolutely! We understand that each traveler has unique preferences. We offer customization options for activities, destinations and even itinerary adjustments, ensuring your safari is tailored to your desires through leveraging our enquiry form. Additional fees, if any, will be transparently communicated during the booking process.
Booking in advance is recommended, especially for popular destinations and peak seasons. Ideally, aim to book several months ahead to secure your preferred dates and accommodations.
While not mandatory, comprehensive travel insurance is strongly advised. Should you have any questions, please feel free to contact our support team.
Upon confirmation, you’ll receive a detailed itinerary outlining the tour schedule and contact details for further assistance on the next steps.
Changes to bookings are subject to availability and the specific terms outlined in our cancellation policy. Contact our customer service team promptly for any modifications or cancellations.
While we don’t handle flights directly, we can provide guidance. Contact us promptly for tour modifications.
Refund processing times vary based on cancellation nature. We aim to process refunds promptly and provide timeline information.
We take complaints seriously and aim to resolve them promptly, with timelines varying based on the complexity of the issue.
Aiming for exceptional experiences, we recognize issues may arise; please inform your guide or our customer service team promptly. Our team will thoroughly investigate and address any concerns raised.
payments
This section outlines the key details related to payments within our booking process. It covers various payment options available, deposit requirements, installment plans, preferred currencies, and any applicable discounts. We also address the security of payment information, invoice and receipt issuance, and the resolution process for any payment-related issues or emergencies.
We provide diverse payment options, including major credit/debit cards (Visa, Mastercard, American Express), and PayPal. Our payment systems prioritize safety, utilizing encryption and adhering to industry-standard security protocols. Currently, we only accept payments in USD. Please note that we do not offer discounts based on payment methods or specific cards. Following successful payment, you will receive an email with an invoice or receipt confirming your booking details.
Yes, a deposit is typically required at the time of booking to secure your reservation. The amount may vary based on the specific tour or package you choose.
Full payment details, including the deadline, will be provided during the booking process. Generally, full payment is required before the start of the tour and/or as per specified terms and conditions.
We understand the need for flexibility in payments. Please contact our customer service team to discuss available options for installment payments or setting up a customized payment plan.
If you encounter any issues during the payment process or require assistance, please reach out to our customer service team immediately. We are here to help resolve any payment-related concerns you may have.
Refund processing times can vary based on the nature of the cancellation and the specific terms outlined in our policy. We aim to process refunds promptly and will provide information regarding the expected timeline.
Changes or modifications to bookings might be subject to availability and terms outlined in our policies. Contact our customer service team as soon as possible to discuss and make necessary adjustments.
Our refund policy is outlined in detail in our terms and conditions. Refund amounts and timelines are subject to the specific terms related to cancellations and will be communicated at the time of booking.
Tanzania Regulations & Safety
This section outlines the key safety measures and guidelines for your Tanzanian adventure. From participant safety, protocols during safari tours, wildlife interaction, visitor regulations, cultural awareness, and advice on souvenirs – our comprehensive approach ensures a secure and enriching experience with Safarilines.
We prioritize safety, with experienced guides trained in wilderness safety and first aid.
We adhere to strict safety protocols, including following park regulations, using well-maintained vehicles for game drives, pre-activity safety briefings before activities commence. Additionally, we have emergency response procedures in place.
Yes, our safari vehicles undergo regular maintenance and safety checks to ensure they are in excellent condition for traversing diverse terrains and providing a secure viewing platform during game drives.
Our guides are trained to maintain a safe distance from wildlife while ensuring optimal viewing opportunities. They provide guidelines to ensure the safety of participants and respect for the animals’ natural habitat.
Our guides are trained in first aid and are equipped to handle various situations. In the event of a medical emergency, they follow established protocols to ensure swift and appropriate assistance
We offer a variety of safari experiences suitable for all ages and abilities. Our team assists in ensuring that families and elderly travelers can participate safely in activities tailored to their needs.
Tanzania has a diverse cultural landscape. It’s respectful to familiarize oneself with local customs and traditions, such as dressing modestly in certain areas and showing respect for local customs and beliefs.
Tanzania may require proof of a yellow fever vaccination certificate for travelers arriving from or transiting through certain countries. Additionally, it’s advisable to check for any specific health recommendations and/or required vaccinations before travel. Reference resource is listed here for further assistance.
Yes, when visiting national parks and reserves in Tanzania, it’s essential to adhere to park regulations. These include following designated trails, maintaining a safe distance from wildlife, and respecting the environment.
Tanzania has strict regulations prohibit getting out of vehicles in non-designated areas for visitor and wildlife safety to prevent accidents and maintain a safe distance from animals.
Dress comfortably in lightweight, neutral-colored clothing. Bring sturdy walking shoes, a hat, and sunscreen for protection.
There may be restrictions on certain items, such as wildlife products or cultural artifacts, that cannot be taken out of the country. It’s important to check and follow regulations when purchasing souvenirs.
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